Tuesday, September 14, 2010

Rule # 2: Don’t Repurpose, Reimagine

Why do some marketing ideas fail and some seem to explode going viral? Rick Mathieson sheds light on this by pointing out in this chapter that old marketing tactics of one-way communication are simply not enough to be effective with today’s technology. In order to become an online sensation, companies need to create campaigns that can be customizable, own-able and interact with the target consumer. Additionally, it is imperative that the marketing campaigns continually inventive as to keep consumers actively engaged. Advertising must now be as unconventional as ever. As you can see from last year’s Superbowl Compilation, advertising takes many different routes to grab their customers’ attention.

Several examples were given in the book that directly adds value to the product. One excellent example was Ray-Ban’s use of an online application that allowed customers to try out the sun glasses. This obviously added value to the consumer being that he/she could try on all of the sunglasses offered without having to leave the comfort of home. Another type of marketing was raising brand awareness through interesting experiences that was familiar to the product. A&E’s show Paranormal State used targeted audio to advertise for the television series. This creepy experience associated with the television show caused a very memorable moment. Furthermore, the experience was very relatable to the product that was being advertised (a creepy show). This kind of advertisement would be easily identifiable to why viewers decided to tune in and watch the show. A few of the other advertisements that we thought were interesting were the “When I Grow Up” commercial by Monster.com and “Beauty is Nothing without Brains” by Mercedes. They both give the consumer something they can relate to that force them to relate to the brand itself.

Some companies have created advertisements that attempt to simply raise brand awareness. A great example would be the OfficeMax “Elf Yourself” annual advertisement on www.elfyourself.com. This seasonal page allows users to upload facial photos on to elves that dance to music. Even though this advertisement has nothing to do with OfficeMax or office supplies, I have received multiple emails from family and friends of their elf likeness dancing to Christmas carols. By now I have OfficeMax associated with the Holidays burned into my head. I understand how this would raise brand awareness by sponsoring a site that is highly trafficked, but how do you communicate the value (quantify it) to your boss or the shareholders? Other commercials that have the same focus, on brand awareness are from Honda. The Civic Project” and “The Cog” both raise awareness of Honda spending money to grab customer awareness of either their engineering abilities or their product from the inside out. Something of this magnitude would have an effect on the bottom-line, but how can you communicate that dancing personalized elves are causing people to buy more office supplies?

Does anyone else have any loosely associated marketing campaigns that are similar? We have seen advertisers do this and it does have an effect, but how do you communicate that to the CFO in a quantitative report?

In the Alex Bogusky interview, we learned that as the cochairman of Crispin Porter + Bogusky, he has led his team to breakthrough branding for several companies such as:

Microsoft – I’m a PC

Kraft Macaroni and Cheese –KraftMacNCheeseChannel on YouTube and the Mac N Cheese Cam

Burger King – Tony Stewart

Old Navy – Madame Eva reveals your best booty

Best Buy - Despicable Me translator

Volkswagen – Unpimp your auto

Dominos Pizza – Show us your pizza and Pizza Proverbs

Baby Carrots – Taking on junk food as a snack

The biggest thing for Bogusky is making sure that the consumer is part of the advertisement, something interactive. So as he says, “the consumer is involved in the creation of your brand. So they’re active participants – not just when you invite them to create content, but even if you just make something interesting – they just start to make content [around it].” Looking at his interview, it seems that the hardest part is getting his clients to buy into something different.

8 comments:

  1. To your question
    "Does anyone else have any loosely associated marketing campaigns that are similar? We have seen advertisers do this and it does have an effect, but how do you communicate that to the CFO in a quantitative report?"

    I would think that testing or experimenting with a marketing campaign would ultimately show (or not show) an impact on sales as the key performance indicator in a specific region or segment. There might be lower level diagnostic measures that can be used such as brand awareness.

    This also reminds me of "reference groups". If I see through an "experience" that ,my own reference group (let's say my yoga studio) is using a product or brand (let's say body lotion), I increase my respect and likelihood to buy the product. In essence, core marketing principles also apply to the social media world.

    Thoughts?

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  2. I think one of my favorite loosely associated commercial strings is Bud Light's 'Real Men Of Genius' (example: http://www.youtube.com/watch?v=ZHNt9rXSsTM). I've thought about the brand at many random moments as a 'Real Men of Genius' commercial pops into my mind. It really has nothing to do with Bud Light, but it's rather used to tag random thoughts or events into their brand.

    It's difficult to guarantee what will work and what won't. The best way is to conduct plenty of marketing research prior and making sure it aligns with your goals. I think a great example of failing in this area is Quiznos' commercials with the rats singing (see here: http://www.youtube.com/watch?v=cG042nkReBA). They conducted research among young adults since they were trying to attract more of that audience; tests were off the charts so they launched the campaign, but it turned out that older adults HATED the campaign because of the rats and Quiznos' revenues took a sharp drop for a while because of the association of Quiznos with rats (personally I fall into the young adult category and LOVED the ad). If Quiznos was able to launch this ad targeted only at young adults it would have been very successful but they didn't consider their entire audience when conducting market tests.

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  3. Polar Bears and Coca-Cola is a widely accepted loosely associated marketing campaign that has gone on for years. Appealing to the emotions of the drinker's as opposed to giving a direct reason to drink Coca-Cola has proven to be effective.

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  4. I saw this and thought it was a good example of what we were talking about in class...http://www.mediapost.com/blogs/raw/?p=3937

    For a big company, this small but relevant investment went a long way!

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  5. Online marketing is truly a paradigm shift. Mobile apps, virtual worlds, and targeted audio are just a few of the many ways technology has enabled the customization and user interaction that makes us wonder if traditional advertising is on the way out. With all possibilities of “going viral” one must not forget the fundamental goal of the campaign. If we want to increase brand awareness, stimulate demand, or retain customers it would seem that we need a memorable brand connection. That being said, there sure are a lot of good examples of “loosely associated” marketing campaigns.

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  6. We never discussed Burger King. Pages 40-44 (esp 42-43) are loaded with examples of clever campaigns, including the "drop 10 Facebook friends and get a free Whopper" stunt and the on-air/online "Whopper Freakout" series.

    In the interview section, Bogusky got into one of the first interactive, viral efforts I remember - the Subservient Chicken. This one was directly related to the campaign message ("Chicken Your Way"), but unlabled and bizarre. It's now been folded into the corporate site (couldn't locate the original site):
    http://www.bk.com/en/us/campaigns/subservient-chicken.html

    So you have a forward-acting company engaging a generally young, male audience (targeting those who visit an avg of 5x/month) ... but they're getting seriously outperformed by both McDonald's and Wendys.

    I read "Burger King's Latest Pickle" in the WSJ before class a week or two back (this article's locked unless you're a subscriber):
    http://online.wsj.com/article/SB10001424052748704791004575465961922888040.html?KEYWORDS=Burger+King

    So: even successful online experiments don't necessarily translate to foot traffic and sales.

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  7. Re: "We have seen advertisers do this and it does have an effect, but how do you communicate that to the CFO in a quantitative report?"

    This also came up in the in-class discussion.

    In the post-Chapter 4 interview, Mathieson asks that question to Scion's Adrian Si who offers nothing convincing, despite the fact that Scion's got TONS of smart and successful online marketing tactics and properties. Essentially offers "some really positive buzz" as the reward. At the same time, he emphasizes that it's "not a huge expense."

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  8. Update on the "Milkaholic" ad you showed last week:

    Lindsay Lohan's lawsuit against E*Trade has been settled.

    Naturally, E*Trade called it "meritless," but they came to terms with Lohan, who's withdrawn the case.

    http://www.popeater.com/2010/09/21/lindsay-lohan-and-e-trade-settle-milkaholic-lawsuit/

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